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Nov 28 - Credit Card Processing Issues

2008-11-28T17:30:00Z

We’re having issues with our credit card processor, they’ve been alerted and are investigating. Some charges (new signups) are not going through when they should. Updates to follow.

UPDATE – new signups are going through again and the issue for monthly charges will be resolved shortly.

STL-B Packet loss from some locations

2008-11-21T18:56:00Z

Seeing packet loss from Europe and Chicago, issue appears to be upstream, investigating now. 1855GMT.

Slicehoststatus on Twitter

2008-11-04T17:31:00Z

Per customer requests, we have created a tech status update only Twitter account similar to status.slicehost.com – @slicehoststatus. Our regular Twitter account @slicehost can be used for quick questions and general tweets.

STL-B Network Trouble Tue Nov 4 04:00 UTC 2008

2008-11-04T04:19:00Z

We are tracking some packet loss to STL-B datacenter. Will update when we have more info.

UPDATE 0430 GMT, looking better appears to have been a Level3 issue.

STL-B DoS 0000 GMT

2008-10-21T00:27:00Z

Had a small DoS that was resolved quickly, some people may have experienced connectivity issues including packet loss.

STL-A Network Problems 2245 GMT [RESOLVED]

2008-10-14T22:50:00Z

Various locations are seeing packet loss to STL-A. We have someone onsite and have escalated to our providers, as it appears to be an upstream problem at the moment.

UPDATE – upstream issue affecting some locations, being worked by providers.

UPDATE 2 – looks good from all locations once again (2325).

STL-B Network issue Oct 13 01:05 UTC (resolved)

2008-10-13T01:08:00Z

A network issue lasting 5-10 minutes appears to have affected some but not all slices in STL-B. This appears to be an issue only within the network (i.e. switching) and not related to uplinks or internet connectivity. Things appear to be back to normal, please let us know if you see any continued problems.

1800 GMT July 31 STL-B DDoS

2008-07-31T18:12:00Z

Some of you may be noticing packet loss in STL-B. We’re working a DDoS as we speak and conditions should improve soon.

UPDATE: www.slicehost.com was the target of the flood and you might be unable to reach it temporarily. Packet loss should be improving.

STL-A Network Issues Wed Jul 30 18:48:48 UTC 2008

2008-07-30T18:49:00Z

Some customers are seeing connectivity issues to STL-A depending on their provider. It’s unclear what the issue is at this point, but it doesn’t appear to be directly on our network. We have opened a trouble ticket with our upstream and they are investigating.

UPDATE Wed Jul 30 18:55:32 UTC 2008: No official update from any providers, but the customers seeing issues now report that things are back in working order. We’ll still post an official response when our ticket is answered.

FINAL UPDATE Apparently there was an unexpected downtime on the XO uplink and the issues we saw presented at some point after the link was restored. We don’t have any technical details on the cause of the issue other than identification of a routing loop that was introduced and corrective measures were taken after it was reported.

STL-B Network Maintenance Friday Aug 1

2008-07-30T16:07:00Z

One of our network providers (Cogent) has scheduled a maintenance window for Friday, August 1 from 0800-1200 GMT. There will be a hardware replacement which means our circuit will be down. It should be non-impacting because we have multiple carriers and will move traffic to other circuits prior to the window. If you experience any network issues during this timeframe, please contact our support team.

Sunday July 27 2200 GMT

2008-07-27T22:09:00Z

We’re experiencing a large DDoS attack at the STL-B facility. Currently we are working the issue and speaking with our upstream providers. We apologize for the intermittent network disruptions you might be experiencing, it should be resolved soon.

2220 GMT – Issue resolved (traffic blocks in place). Please contact us if you’re still having trouble with packet loss.

1820 GMT Traffic issues between data centers

2008-06-10T17:22:00Z

We experienced about 15 minutes of trouble passing traffic between STL-A and STL-B (Internet connectivity remained fine), affecting people with slices communicating between data centers. We are investigating this issue with Level3 at the moment.

1200GMT Jun 10th 2008

2008-06-10T12:05:00Z

We are experiencing a Denial of Service attack at our STL-A facility.

Although it is located at the STL-A facility, you may experience some temporary issues with the SliceManager.

We are isolating the IPs in question and will update you as soon as we have more information.

The issue is improving but not completely settled.

We have appropriate packet blocks in place and packet loss should now be corrected.

STL-B DoS

2008-06-05T00:52:00Z

We experienced a denial of service attack at our STL-B facility beginning at 0140 GMT. We’re aware of the issue and working to isolate it. Some locations are seeing minor packet loss to Slicehost IPs and that should improve soon.

Upstream maintenance STL-B

2008-05-23T02:10:00Z

FYI – one of our carriers is performing some maintenance on 5-23-2008 from 0400-0600 GMT. This shouldn’t impact overall connectivity, though some routes may change as the circuit is being worked on.